Terms and Conditions

The Sonic Genetics website is an online information source and portal for prepayment of your pathology request (products). These terms and conditions outline our rights and responsibilities and those of the people who use the site. By using, browsing or accessing the site you agree to be bound by the terms and conditions below. We encourage you to read them carefully. Our privacy policy forms part of our terms and conditions and should be read in conjunction with our terms and conditions.

Ordering and payment

All amounts are shown in Australian dollars, and include goods and services tax (GST) where applicable.

If for any reason you wish to amend your request, please contact our head office on 1800 010 447 Monday to Friday between 8.00am – 6.00pm AEST or email us at info@sonicgenetics.com.au.

We take your privacy and security seriously; therefore, we do not store credit card information. This means that each time you finalise an order for testing, you will need to enter your payment details.

Your Visa, Mastercard or American Express account will be debited at the time your order is placed, through payment gateway service SecurePay, a wholly owned business of Australia Post. SecurePay provides online payment solutions for businesses and organisations. For SecurePay terms and conditions and privacy policy, visit https://www.securepay.com.au/terms-and-conditions/

Delivery policy

Immediately upon completion of the checkout process, you can print, save or email your invoice. An SMS is also sent to the mobile number you provide with confirmation of booking and or collection. You should ensure that your mobile phone details are correct at the time of ordering and that your mobile phone privacy settings reflect your privacy requirements.

If your invoice is not delivered or is lost, you can call our head office on 1800 010 447 Monday to Friday between 8.00am – 6.00pm AEST or email us at info@sonicgenetics.com.au to request that a replacement invoice be issued.

Refund policy

Refunds may be permissible where no result is possible due to biological limitations of the test. Please refer to the details on the relevant test pages of the web site. Note that a refund can only be issued to the holder of the credit card that paid for the test.

Unused or expired pathology requests are non-refundable and expire after 3 months. However, based on merit or extenuating circumstances, we may reissue lost or expired pathology requests. For further information please contact us on 1800 010 447 between the hours of 8.00am – 6.00pm AEST, Monday to Friday or email us at info@sonicgenetics.com.au.

Changes to our terms and conditions

As our site changes over time, we may revise our terms and conditions in the future. We reserve the right to change our terms and conditions at any time by posting an updated version of the policy on our website. Your use of the site constitutes acceptance of our most recent terms and conditions and your continued usage after such changes are posted constitutes acceptance of each revised term and condition.

Copyright and trademark notice

This site is owned and operated by us and unless otherwise specified, all material appearing on this site, including the logos, site design, text, graphics, icons and images, photographs, graphics, typefaces, audio and video clips, software, code and other material as well as the selection, assembly and arrangement of the content is owned by us, or we have a right to use it from our contributors. You acknowledge that the content is protected by copyright, trademark or other intellectual property rights, and also may have security components that protect digital information.

All software used on the site is our sole property or the property of those licensing the software to us. All our intellectual property rights are valid and may be protected in all forms, media and technologies which exist now or are developed in the future. We give you permission to use the content for personal, non-commercial purposes only. You may also print, download, and store articles and other information for your own convenience, but you may not distribute, republish (except as permitted in this paragraph), sell, mine, exploit, frame or scrape any of the content, or exploit the content for commercial gain. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Information disclaimer

Please note that the site is an information resource and retail portal. The site contains a range of information about human genetic testing. Site content includes content that we, or writers we have commissioned, have written. Developments in medical research may impact the information that appears on the site. We do not guarantee that information contained on the site will always include the most recent findings or developments or a complete account of the particular material. Nothing contained in the site is intended to be or should be taken to be advice, diagnosis, counselling care or treatment for a specific person.

Disclaimer & limitation of liability for products and site

We provide the site as is, with all faults and as available. We make no express or implied warranties or guarantees in regard to any of the products sold on the site. To the extent permitted by law, we disclaim all implied warranties that the products and services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. No oral or written information contained on the site or given by us will create a representation or warranty that you can or should rely upon. You use the site and the services at your own risk. To the fullest extent permitted by law, our liability for a breach of a non-excludable guarantee referred to in the clause below is limited in the case of services supplied or offered by us, at our option, to:

  • The supplying of the services again; or

  • The payment of the cost of having the services supplied again.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by Australian consumer law.

Further, we shall have no liability or any responsibility whatsoever for any loss suffered caused (whether negligently or otherwise) by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

Access and use of site

Links to other sites from the site are provided solely for convenience and do not constitute endorsement of those sites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other sites.

We will not be liable if the site is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities, interruption in telecommunications supply or otherwise.

SecurePay, and other third party websites which are linked to the site, are not covered by these terms and conditions, and may have their own terms and conditions and privacy policy. If you access these third party linked sites, you do so at your own risk. We are not responsible for and will not be liable in respect of the content or operation of those websites or any of the goods, services or content that they describe. We are not responsible for and will not be liable in respect of any incorrect link to an external website.

International use

The site, including the information provided on the site, is designed for and intended for users in Australia. We make no representation that the site is applicable to, appropriate for, or available to users in locations outside Australia. If you choose to access the site from a location outside Australia you do so on your own initiative and you are responsible for compliance with local laws.

User obligations

You are able to purchase products from us. When you purchase a product, we require you to provide your name, mobile number, date of birth and other relevant information required to complete the transaction. When purchasing a product, you agree to provide true, complete and accurate information. If the information you provide is incomplete or inaccurate, or if we, acting reasonably, believe the information to be incomplete or inaccurate, we reserve the right to suspend or terminate your use.

As a user, you agree that you will protect your information to maintain your own confidentiality. You are responsible for all use of the site that takes place through your access. You agree to notify us immediately of any unauthorised use or any other security breach.

Prohibited uses

You agree that in accessing and using the site, you will not engage or attempt to engage in any activities that:

Download (other than page caching) or modify the site or any portion of the site;

Impersonate or falsely claim to represent a person or organisation;

Are commercial, including selling, marketing, advertising or promoting goods or services;

Frame the site without our express written permission;

Post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the site in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights; or

Post, link to, or otherwise communicate or distribute any material or information that we deem inappropriate.

Obligations of all users

You may use the site for lawful, non-commercial purposes only. You may not use the site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the site. You may not attempt to gain unauthorised access to the site, or computer systems or networks, through hacking, password mining or any other means.

By using our site you:

Consent to us transferring your information that you registered with us to the provider, consent to the provider using this information to authenticate your identity, consent to the provider collecting and testing your pathology sample, consent to the provider retaining your information and results as their individual policies and law requires, consent to the provider contacting you or leaving a message on the phone number you have provided to us in circumstances where there is a collection or testing issue, acknowledge and agree that we are not responsible for the accuracy of the test results as delivered by the provider nor any delay or failure of the provider, consent to the provider sending your test results to the doctor or clinic nominated on your pathology request form (and as indicated in the provider’s individual policy regarding report delivery), acknowledge and agree that it is your personal responsibility to follow up with your nominated doctor or clinic, acknowledge and agree that we have no obligation to contact you personally about your test results, release the provider from all claims you might have against the provider if the provider is unable to reach you after making reasonable attempts to do so, acknowledge that test results are usually available within the stated turnaround time advised in the test description on the Sonic Genetics website, understand that the provider may require confirmatory testing of a second sample to be performed, and acknowledge inconclusive results may require re-collection and further testing which may result in a delay in turnaround time delivery.


Privacy & security policy

Our privacy & security policy explains what personal information we collect, and how we store and use this information. You consent to the transfer of this information to and within Australia for processing and storage by us and our providers. You also agree that we may use this information to authenticate your use of the site.

Pricing policy

All prices on the site are shown in Australian dollars (AUD) and include goods and services tax (GST) if applicable. We reserve the right to update and change prices at our discretion and to cancel or amend orders when products have inadvertently been listed at an incorrect price.

Entire agreement

This contract and any supplemental terms, policies, rules and guidelines posted on the site constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these terms and conditions are held to be invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Applicable law for resolving disputes

You agree that the law of the state of New South Wales, Australia governs these terms and conditions and terms of service and any claim or dispute that you may have against us. You further agree that any disputes or claims that you may have against us will be resolved by a court located in the state of New South Wales.


You agree that we may terminate and/or suspend your use immediately, without notice, if there has been a breach of these terms and conditions or related policies by you or someone using your credentials. We may also cancel or suspend your use for other reasons.

If you have any questions regarding our policies, please you can call our head office on 1800 010 447 Monday to Friday between 8.00am – 6.00pm AEST or email us at info@sonicgenetics.com.au.